From the first call to Natalia(she is a wonder in handling all the appointment setting,escorting people around the showroom to select tile, giving accurate estimates within 1-2 days) I was given an appointment within two days to have Nic come out to look at our layout,take measurements(very thorough) and let me know they would have an estimate for me within 48 hours. I actually received it sooner than that with a complete breakdown of each cost itemized. We did a bit of the tear-up ourselves and they deducted that line item from the cost. From the time we decided we did want to have them do the work, Nic was back out making templates and re-measuring within the next 24-36 hours. Next Stop: I drove down to the showroom and Natalia was able to help me pick and choose(then pick and choose a couple of more times before I came to exactly what I wanted. She was patient, professional and most helpful as well as serving with a willing smile. Work was done on schedule (about 7-10 days). Worked steadily and took a short lunch…then back to work. No messing around . Granite slabs were cut and polished at the showroom area,so no dust or dirt. The tile was cut on a wet saw in our garage and it does have some dust residue that gets on things,so we covered with old sheets. It still leaves "tile dust", but that seems fairly standard for custom tiling. EVERY OUNCE OF THAT DUST WAS WORTH IT….IVAN DID SUCH A GREAT JOB OF ALIGNING THE TILES AND SPENT GREAT CARE TO MAKE IT LOOK JUST LOVELY. He is a wonder! Very positive experience with this company. I would definitely use them in the future.
Work description: We had five bathroom sinks replace ( from them-really happy with the rectangular undermount style) Also Granite countertops for our kitchen island,back counter in the kitchen, countertop for downstairs powder room;master bathroom double sink granite countertop, 2nd upstairs bath in granite double sinks as well. Efficiently done and a really lovely finished product throughout the WHOLE project.We also had master bath floor tiled as well as the 2nd bath tiled and laundry room tiled. Ivan, the tile installer did a Fabulous job of aligning and grouting the tiles. He checked with us all the way through the process to make sure we chose the grout color we preferred. Also had an undermount farm style sink (black onyx) installed included in the price.Also included in the price was a 2 ft x 4.5 ft granite countertop across from our dining room. Can be now used as a serving area.